Departments

Key Responsibilities: –

  • Oversee the Financial and Human Resources activities.
  • Financial accounting.
  • Development of financial systems.
  • Payroll Management
  • Budgeting
  • Management accounting.
  • Taxation issues
  • Treasury and financial planning.
  • Supporting the business strategy.
  • Recruitment and selection.
  • Performance management.
  • Learning and development.
  • Succession planning.
  • Compensation and benefits.
  • Human Resources Information Systems.
  • HR data and analytics.
  • Managing the Finance and HR staff.

Key responsibilities: –

  • Providing guidance and advice to the Consumer Protection Commission on corporate governance best practices.
  • Providing secretarial services to the Consumer Protection Commission
  • Guiding and advising the Consumer Protection Commission management on all legal matters.
  • Drafting legal documents including contracts.
  • Handling/conducting (and/or supervising junior staff in) litigation, arbitration and other dispute resolution processes for the organisation.
  • Instructing, monitoring and liaising with external legal counsel on legal matters affecting the Organisation in Courts where incumbent has no right appearance.
  • Monitoring the legal and regulatory environment for any changes in legislation/law which have a bearing on the organisation’s operations.
  • Monitoring and ensuring compliance with the law by the Organisation and advising management on legal compliance requirements.
  • Designing relevant para-legal training programmes to enhance efficiency of the organisation from line staff (e.g. those dealing with discipline matters and those interacting with customers) and conducting the training
  • Monitoring and ensuring progress in relation to all cases involving the Consumer Protection Commission pending in both civil and criminal courts and in the process, co-ordinating and liaising with other relevant stakeholders.
  • Preparing relevant budgets for the Section, examining and reviewing expenses reports and other documents in order to control expenditure.

Key Responsibilities: –

  • Oversee the day-to-day operations and activities of a case investigation team
  • Collaborate with various departmental heads to develop and implement investigation processes and policies
  • Direct and supervise the operations of investigation teams to ensure timely and high-quality resolution of cases
  • Maintain an excellent level of customer service by addressing clients courteously and politely
  • Proffer recommendations to management on best ways to generally enhance case investigation services and processes
  • Oversee the escalating of Consumer issues to more experienced personnel to ensure proper resolution of cases
  • Promote the image and public perception of the Commission by adhering to set Consumer service procedures when carrying out duties
  • Utilize IT systems/tools in managing and coordinating data investigation
  • Review and evaluate investigation reports to make proper adjustment necessary for achieving set objectives
  • Motivate, train and counsel case investigators to enhance their skill and improve the personal and overall performance of an investigation team
  • Ensure Compliance with the Consumer Protection Act and other supporting statutes
  • Implement and manage an effective legal compliance program for the Commission.
  • Advise management on the company’s compliance with laws and regulations through detailed reports.
  • Carry out compliance inspections on suppliers of goods and services
  • Preparation and presentation of Investigations and compliance reports for the Commissioners attention

Key Responsibilities: –

  • Market Research and Development
  • Set policies and practices for gathering research on market conditions, and consumer and supplier trends and complaints.
  • Analyse and present gathered data and make recommendations to the Commission.
  • Public Relations Strategy formulation and implementation
  • Corporate Communications
  • Stakeholder engagement and management
  • Events co-ordination and ceremonial functions
  • Budgeting and procurement of Corporate promotional material
  • Departmental administration
  • Crisis Management
  • Provide assurance and advisory services to the Commission on Governance issues, risk management and controls.
  • Plan the procurement activities of the Commission;
  • Secure the adoption of the appropriate procurement method;
  • Prepare bidding documents in compliance with the Regulations;
  • Prepare bid notices and short-lists;
  • Manage bidding processes, including pre-bid meetings, clarifications and the receipt and opening of bids;
  • Manage the evaluation of bids and any post qualification negotiations required;
  • Supervise the Commission’s procurement and evaluation committee;
  • Prepare evaluation reports, including contract award recommendations, where the value of the procurement less than the prescribed threshold;
  • Prepare contract documents and amendments;
  • Manage procurement contract or overseeing their management; and
  • Prepare procurement reports, procurement plans, as may be required by the Chief Executive Officer or the Regulatory Authority.