Key Responsibilities: –
- Oversee the Financial and Human Resources activities.
- Financial accounting.
- Development of financial systems.
- Payroll Management
- Budgeting
- Management accounting.
- Taxation issues
- Treasury and financial planning.
- Supporting the business strategy.
- Recruitment and selection.
- Performance management.
- Learning and development.
- Succession planning.
- Compensation and benefits.
- Human Resources Information Systems.
- HR data and analytics.
- Managing the Finance and HR staff.
Key responsibilities: –
- Providing guidance and advice to the Consumer Protection Commission on corporate governance best practices.
- Providing secretarial services to the Consumer Protection Commission
- Guiding and advising the Consumer Protection Commission management on all legal matters.
- Drafting legal documents including contracts.
- Handling/conducting (and/or supervising junior staff in) litigation, arbitration and other dispute resolution processes for the organisation.
- Instructing, monitoring and liaising with external legal counsel on legal matters affecting the Organisation in Courts where incumbent has no right appearance.
- Monitoring the legal and regulatory environment for any changes in legislation/law which have a bearing on the organisation’s operations.
- Monitoring and ensuring compliance with the law by the Organisation and advising management on legal compliance requirements.
- Designing relevant para-legal training programmes to enhance efficiency of the organisation from line staff (e.g. those dealing with discipline matters and those interacting with customers) and conducting the training
- Monitoring and ensuring progress in relation to all cases involving the Consumer Protection Commission pending in both civil and criminal courts and in the process, co-ordinating and liaising with other relevant stakeholders.
- Preparing relevant budgets for the Section, examining and reviewing expenses reports and other documents in order to control expenditure.
Key Responsibilities: –
- Oversee the day-to-day operations and activities of a case investigation team
- Collaborate with various departmental heads to develop and implement investigation processes and policies
- Direct and supervise the operations of investigation teams to ensure timely and high-quality resolution of cases
- Maintain an excellent level of customer service by addressing clients courteously and politely
- Proffer recommendations to management on best ways to generally enhance case investigation services and processes
- Oversee the escalating of Consumer issues to more experienced personnel to ensure proper resolution of cases
- Promote the image and public perception of the Commission by adhering to set Consumer service procedures when carrying out duties
- Utilize IT systems/tools in managing and coordinating data investigation
- Review and evaluate investigation reports to make proper adjustment necessary for achieving set objectives
- Motivate, train and counsel case investigators to enhance their skill and improve the personal and overall performance of an investigation team
- Ensure Compliance with the Consumer Protection Act and other supporting statutes
- Implement and manage an effective legal compliance program for the Commission.
- Advise management on the company’s compliance with laws and regulations through detailed reports.
- Carry out compliance inspections on suppliers of goods and services
- Preparation and presentation of Investigations and compliance reports for the Commissioners attention
Key Responsibilities: –
- Market Research and Development
- Set policies and practices for gathering research on market conditions, and consumer and supplier trends and complaints.
- Analyse and present gathered data and make recommendations to the Commission.
- Public Relations Strategy formulation and implementation
- Corporate Communications
- Stakeholder engagement and management
- Events co-ordination and ceremonial functions
- Budgeting and procurement of Corporate promotional material
- Departmental administration
- Crisis Management
- Provide assurance and advisory services to the Commission on Governance issues, risk management and controls.
- Plan the procurement activities of the Commission;
- Secure the adoption of the appropriate procurement method;
- Prepare bidding documents in compliance with the Regulations;
- Prepare bid notices and short-lists;
- Manage bidding processes, including pre-bid meetings, clarifications and the receipt and opening of bids;
- Manage the evaluation of bids and any post qualification negotiations required;
- Supervise the Commission’s procurement and evaluation committee;
- Prepare evaluation reports, including contract award recommendations, where the value of the procurement less than the prescribed threshold;
- Prepare contract documents and amendments;
- Manage procurement contract or overseeing their management; and
- Prepare procurement reports, procurement plans, as may be required by the Chief Executive Officer or the Regulatory Authority.